Exploring the Dynamics of Digitalization in Zakat and Waqf Management: A Case Study of UPZ Baznas YAKIN

Abstrak

This study attempts to explore the dynamics of digitalization in zakat and waqf management, drawing on the case of management at the YAKIN Zakat Collection Unit (UPZ) of BAZNAS. This study uses a descriptive qualitative case study approach to explore the dynamics of digitalization in zakat and waqf management at the BAZNAS YAKIN Zakat Collection Unit (UPZ). The purpose of this study is to understand how digital transformation affects the effectiveness, transparency, and trust in the governance of religious social funds. Data were collected from five UPZ administrators through in-depth semi-structured interviews, supported by observations and document reviews of digital institutions. Data credibility was ensured through triangulation and member checking to ensure the validity of the interpretation of the research results. The findings indicate that digitalization serves not only as a technical innovation to facilitate the collection and distribution of zakat and waqf, but also as a social process that redefines the values of trust, accountability, and participation in Islamic philanthropy. By utilizing digital platforms such as websites, social media, and electronic payment systems, UPZ BAZNAS YAKIN has successfully expanded the reach of zakat payers, improved administrative efficiency, and strengthened public transparency. This study provides interpretive insight that the success of digitalization in the context of zakat and waqf depends on the synergy between technological innovation and the spiritual values underlying Islamic philanthropic practices.