The Impact of Member Satisfaction on Sharia-Compliant Transaction Efficiency in Digital Islamic Cooperatives
PDF

How to Cite

Fahmi Halim, A., & Aziz, A. (2025). The Impact of Member Satisfaction on Sharia-Compliant Transaction Efficiency in Digital Islamic Cooperatives. El-Kahfi | Journal of Islamic Economics, 6(01), 209-221. https://doi.org/10.58958/elkahfi.v6i01.399

Abstract

This study investigates the effect of member satisfaction on Sharia-compliant transaction efficiency in KSBB Islamic Cooperative, highlighting the role of digital transformation in cooperative performance enhancement. Using a quantitative research design, data were collected from 100 active members of KSBB who utilized its digital platform. A structured questionnaire was employed to measure member satisfaction (usability, information quality, trust, and security) and transaction efficiency (time-cost effectiveness, accessibility, and Sharia compliance). Validity and reliability tests confirmed robust instrument quality (Cronbach’s α > 0.87). Classical assumption tests were satisfied, and simple linear regression was applied to analyze the relationship between variables. Results reveal that member satisfaction significantly predicts transaction efficiency (β = 0.678, p < 0.001), explaining 47.3% of its variance. This finding aligns with the Technology Acceptance Model (TAM) and Expectation Confirmation Theory (ECT), demonstrating that satisfaction derived from digital service quality enhances operational efficiency in Sharia-compliant contexts. The study also underscores the relevance of maqashid al-shariah, where efficiency supports hifz al-mal (wealth protection), amanah (trust), and maslahah (public welfare). External factors such as digital infrastructure, literacy, and cooperative management capacity are identified as additional determinants of efficiency beyond satisfaction. The research contributes to cooperative finance literature by integrating behavioral, operational, and ethical dimensions, offering empirical evidence that satisfaction-driven digitalization strengthens both efficiency and Sharia compliance in Islamic cooperatives. These findings provide strategic insights for policymakers and cooperative managers in advancing sustainable, digitally enabled Sharia-based cooperative systems.

https://doi.org/10.58958/elkahfi.v6i01.399
PDF

References

Anshari, M., & Manjaleni, S. (2022). Digital accounting in pesantren-based cooperatives. Arbitrase: Islamic Economics Journal, 3(1), 45–58.

Apriliany, E., Rachmawati, L., & Sari, F. (2022). Service quality and satisfaction in Islamic cooperatives: Evidence from East Java. Indonesian Sharia Finance Journal, 5(2), 89–98.

Badranaya, D. (2021). Efficiency analysis of cooperative financial performance with DEA approach. Etikonomi: Jurnal Ekonomi Islam, 20(2), 287–300. https://doi.org/10.15408/etk.v20i2.19447

Bella, R., & Himmawan, A. (2021). Digitalization and efficiency in Indonesian Islamic banks. International Journal of Islamic Banking and Finance Research, 4(3), 15–26.

Creswell, J. W., & Creswell, J. D. (2021). Research design: Qualitative, quantitative, and mixed methods approaches (5th ed.). SAGE Publications.

Fadhilah, N., & Darmawati. (2023). Transformasi digital meningkatkan kinerja keuangan koperasi syariah. Syarikat: Jurnal Rumpun Ekonomi Syariah, 6(2), 532–544. https://doi.org/10.25299/syarikat.2023.vol6(2).13185

Farida, R., & Setiawan, M. (2022). Service quality and loyalty in Islamic cooperatives. Share: Journal of Islamic Economics and Finance, 10(2), 211–224.

Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2020). Multivariate data analysis (8th ed.). Cengage Learning.

Hamdan, S. (2022). Governance and HR capacity in cooperative social performance. Ekosiana: Jurnal Ekonomi Syariah, 3(1), 12–24.

Haryadi, Y., Narimawati, U., & Syafe’i, M. Y. (2023). Pengaruh aplikasi itQan mobile terhadap kepuasan anggota di KSPPS BMT itQan. Al-Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan, 17(4), 1432–1445. https://doi.org/10.35931/aq.v17i4.2302

Hilal, A., Syahputra, R., & Rahmawati, N. (2022). Literasi keuangan syariah terhadap kinerja koperasi syariah. Jurnal Administrasi dan Perkantoran, 8(1), 67–74.

Indriastuti, T., Sukardi, D., & Yudhatama, D. (2025). Building public trust in cooperatives through digitalization: A Surakarta case study. Sharia Economic Review, 7(1), 45–58.

Izzudin, M. (2022). Service quality and Sharia compliance in cooperative satisfaction. Journal of Islamic Economic Insights, 4(2), 98–108.

Jaenudin, E., Prayusniar, U., & Syekh Nurjati, M. (2022). Kesiapan infrastruktur dan literasi digital dalam transformasi koperasi syariah. Strategic: Journal of Islamic Business and Finance, 2(2), 123–135.

Kolisoh, S. N., Arifin, M., & Fauzi, A. (2025). Service quality and profit-sharing ratios in cooperative member decisions. Oikonomia: Journal of Islamic Economics and Business, 4(1), 25–38.

Moosa, I., & Kashiramka, A. (2023). Service quality and loyalty in Islamic cooperatives: Evidence from Southeast Asia. INASJIF: Indonesian Sharia Finance Journal, 6(1), 67–80.

Nunnally, J. C., & Bernstein, I. H. (2019). Psychometric theory (4th ed.). McGraw-Hill.

Nurdany, R. (2021). Penetrasi digitalisasi dalam kinerja koperasi syariah. Jurnal Ekonomi Digital, 3(2), 56–65.

Prayusniar, U., Alfitri, N., & Jaenudin, E. (2025). Digitalization challenges in Islamic cooperatives: Infrastructure, security, and literacy. Eco-Iqtishodi: Journal of Islamic Economics, 7(1), 101–112.

Rizki, M., Putra, B., & Hidayat, T. (2022). Cooperative governance and member engagement in Islamic cooperatives. Share: Journal of Islamic Economics and Finance, 10(1), 98–110.

Rohma, F., & Riyaldi, A. (2022). Service quality and trust in Kopsyah MUI Sekapuk. Jurnal Ekonomi Bisnis dan Manajemen Akuntansi, 3(1), 45–56.

Sari, F. (2024). Mobile banking adoption in BMT Al Fath Ikmi: Impact on satisfaction and trust. Jurnal Ekonomi Islam, 9(1), 33–42.

Sidik, S. (2023). Mobile application satisfaction in Koperasi Syariah Mambaul Rizki Karawang. Performance in Business Journal, 2(1), 77–89.

Sugiyono. (2019). Metode penelitian kuantitatif, kualitatif dan R&D. Alfabeta.

Sukardi, D. (2024). System, information, and service quality as predictors of member satisfaction. Al-Risalah: Journal of Islamic Economics, 15(1), 88–100.

Umuri, A., Hasan, A., & Wardhana, I. (2023). Role of Islamic cooperatives in improving member welfare in digital era. Qulubana: Jurnal Ekonomi Syariah dan Bisnis Islam, 5(1), 55–68.

Yudhatama, D. (2023). Cooperative image and service quality on member satisfaction: Case of Dharma Sari Bumi Pagutan. JESI: Jurnal Ekonomi Syariah Indonesia, 4(2), 76–90.

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.